Road user needs and experiences

This research was commissioned by Transport Focus to look at the needs and experiences of road users, in order to get a clear picture of what road users thought about the motorways and main roads that make up the Strategic Road Network (SRN).

What was their experience of using the SRN? Was it a good experience or not? What
did they think worked well and what could be improved? What did they think about the management of the SRN?

The research was carried out by Aecom in the period October – December 2014. It covered a diverse range of around 130 road users, from cyclists and motorcyclists to drivers and
passengers of cars, vans, coaches, and large goods vehicles. The type of journeys they made included leisure, commuting, and business. Drivers ranged from novice to highly experienced drivers on the SRN. The research was carried out using discussion groups, interviews and accompanied drives.

This is Transport Focus’s first piece of road user research, looking at the needs and experiences of road users. The findings will help to focus conversations with Highways England and understand how more detailed work might be scoped. It is the first of many pieces of research Transport Focus will carry out as it gathers evidence from road users.

It will also help develop a new road user satisfaction survey and other work on understanding road users’ priorities for improvement.

Both the summary report and full report are available for download from the link below.